This Privacy Policy explains how Linguist Hub collects, uses, discloses, and retains personal data in connection with its website, course inquiries, level screening, enrolment, and related language course services. It applies to users in Thailand and to online interactions connected with the domain edgestoneviewgarden.quest.
Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion of certain data, restriction of processing in limited cases, or objection to processing where permitted. Some requests may be limited where we must keep information for legal, contractual, or operational reasons.
To protect privacy, we may ask for information needed to verify the requester before acting on a rights request. We will review the request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.
We retain personal data for the period needed to handle inquiries, manage enrolment, deliver courses, maintain attendance and progress records, process payments, resolve disputes, and meet legal, accounting, or operational obligations. When data is no longer required, we delete it, anonymise it, or restrict it so it is no longer actively used, subject to any retention required by law.
We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is posted on the website unless a different effective date is stated. Users should review the notice periodically to stay informed about current practices.
We may collect identification details, contact details, course inquiry information, level screening responses, timetable preferences, enrolment records, payment-related records, attendance information, lesson participation notes, progress review information, and technical data such as device and usage information. The exact data collected depends on whether a user submits an inquiry, books a consultation, enrols in a course, joins online lessons, or communicates with us through the website.
We collect personal data directly from users when they complete forms, make inquiries, arrange level screening, confirm course terms, enrol, or communicate with us by phone, email, contact form, or online consultation. We also receive data from payment and communication systems used to process bookings and course administration, and we generate limited internal records from lesson scheduling, attendance, and progress review activities.
We may use essential cookies to support basic site functions, such as page navigation and form security. We may also use preference cookies to remember user settings and functional cookies to support booking or consultation workflows. Where enabled, analytics or performance cookies may be used to understand how the site is used and to improve reliability. We do not use cookies to collect more information than is needed for these purposes.
Users can usually block or delete cookies through browser settings and may be able to control certain tracking preferences through device or browser controls. If cookies are disabled, some site functions may not work as intended, including form submission, session continuity, or preference storage. Where a cookie banner or similar control is available, users should use it to manage non-essential cookies.
We use personal data to respond to inquiries, assess course suitability, arrange level screening, match groups and timetables, confirm course terms, process enrolment, manage lesson delivery, support guided practice, review course progress, handle payments, maintain records, communicate service updates, improve site performance, and meet legal or accounting obligations. We may also use limited technical data to secure the website and troubleshoot service issues.
We may share personal data with payment processors, communication providers, hosting or technical support providers, and other service partners that help us operate the website and deliver course administration. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may share personal data where disclosure is required by law, court order, or a valid request from a public authority. We may also disclose information when necessary to establish, exercise, or defend legal claims, to protect the rights and safety of users or others, or to respond to lawful regulatory or enforcement inquiries.
